All of our orders are picked and sent with love from Neutral Bay Australia. We endeavour to pack and send all orders within 1-2 business days. Purchases made on weekends and public holidays will be processed the following business day. Custom and pre-order items may have longer lead times and will be stated on the product description.
We offer FREE SHIPPING for all orders over $50 Australian dollars. A flat rate of $9 applies to all other orders.
We deliver through Australia Post. Their current delivery time is 2-7 business days. This is a general guide and we cannot accept responsibility for Australia Post delays.
A flat rate of $9 Australian dollars applies to all international orders. We delivery via Australia Post. Their current delivery times are approximately 8-15 business days. This is a general guide and we cannot accept responsibility for Australia Post delays.
If you need something urgently, please choose the Express Shipping option when you check out.
A flat rate of $16 Australian dollars applies.
Tracking is available on all orders and is usually sent to you via email once the package has been sent. Please contact us if you wish to receive more information.
The cost of returning your item and the original postage costs will be your responsibility unless the item is faulty. In this instance, postage will be incurred by Josh & Julia. Refunds will not be granted for delayed delivery or lost items, even if the delivery provider is at fault. Because of this, we recommend that you obtain tracking on your parcel and keep a proof of shipment.
If you have any questions, please contact us and we would love to help.